![]() ![]() Came rude clown, who couldn't find our address for hour, even after I've sent him POI on the map on his whatsapp. All they say, that your bed is the problem, not our "perfect" mattress! Seriously ? Sending to our home they calling it " independent third party specialist expert ". After almost year mattress have significant sag on one side, that causes now back pain every morning. Really bad customer service ! HIGHLY NOT RECOMMENDED ! Their lifetime warranty is only advertisement, you will NEVER be able to exchange your mattress and they will find hundreds excuses ! I have used the same type of mattress from a different company in the past and I did not have ANY issue using it for 11 years. They also offer me a second inspection in six months time. They understood that it was not the outcome I had hoped for but they will stand by the results of the inspection. Contacted company and have arranged an independent review: Homeserve report and the technician has stated the your mattress is still performing within manufacturing standards, the settle that I am experiencing on the mattress would be due the mattress being made out of foam and as I will find the foam settling in areas that are used more than others. It is quite frustrating since I have purchased this mattress since I am suffering from chronic low back pain on a daily basis. It's been several months now that we have two concavities on each side of the bed we are slipping and a knuckle in the middle of the bed. We have purchased a king size mattress in October 2019. ![]()
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